IT Service Administrator

You arrive at the office, coffee in hand, ready to conquer the tech world one ticket at a time. First stop: check your dashboard to prioritize support requests. It’s like a puzzle—what gets tackled first? A laptop that refuses to wake up or a software issue haunting a colleague’s presentation? Your expert decision-making sets the tone for the day.

Morning Momentum The first challenge pops up—someone’s email inbox has mysteriously vanished into the void. Armed with your diagnostic toolkit and lightning-fast troubleshooting skills, you solve the problem before their morning meeting even begins. You then dive into a quick Jira & Confluence update, documenting a solution to streamline processes for the whole team.

Asset Management Adventures Mid-morning, you shift focus to Joiners/Movers/Leavers, ensuring new colleagues have the right tools, permissions, and setups to hit the ground running. You check laptop inventory and confirm all office infrastructure is humming along nicely. Think of it as your way of keeping the ship sailing smoothly.

Afternoon Collaboration In the afternoon, you roll up your sleeves to collaborate with other IT teams on a tricky connectivity issue. No problem is too complex when the best minds come together! Next, a senior executive needs assistance with their presentation setup—cue your superpower of making it flawless (and impressing them in the process).

Documentation Duties Before wrapping up the day, you ensure everything is documented to perfection—solutions, processes, and a few tricks for future reference. Your commitment to detail keeps the IT machine running smoothly.

Out-of-Hours Heroics? You log off, but the day’s not done without ensuring you’re ready for any out-of-hours support that might arise. After all, IT heroes don’t clock out when a crisis calls!